Privacy Policy

Last updated: 31/10/2025

Velvetica (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you purchase or use our digital products (themes, sections, tools) or services.

1. Informations We Collect.

When you interact with Velvetica, we may collect the following information:

  • Personal Information: Name, email address, billing details, and payment information.

  • Store Information: Store name, industry type, or brand details (for setup services).

  • Technical Data: IP address, browser type, operating system, and usage patterns (through analytics tools).

  • Purchase Information: Records of purchased themes, sections, tools, or services.

2. How we collect the information.

We use the information collected to:

  • Process orders and deliver digital assets (themes, sections, tools).

  • Provide setup and customization services.

  • Send updates, tutorials, and support information.

  • Improve our products and services based on usage data.

  • Respond to inquiries, troubleshooting, and technical support.

3. Sharing Information

We do not sell, rent, or trade your personal information.
We may share your data only with:

  • Payment processors (e.g., Stripe, PayPal) to complete transactions.

  • Service providers (e.g., hosting, analytics, email platforms) necessary to run our business.

  • Legal authorities if required by law to comply with regulations.

4. Digital Products & Data

  • Our products (themes, sections, tools) are digital downloads. Once purchased and delivered, they cannot be “returned.”

  • We track licenses and usage for security and product update purposes.

  • Any store credentials you provide for setup/customization are treated with the highest confidentiality and securely deleted after project completion.

5. Cookies & Tracking

We use cookies and analytics to:

  • Remember your preferences

  • Analyze site traffic and performance

  • Improve user experience

You may disable cookies in your browser, but some features may not function properly.

6. Data Retention

  • We retain your personal data only as long as necessary to provide our services and comply with legal obligations.

  • Store credentials or sensitive project data are deleted immediately after successful delivery (unless you request ongoing support).

7. Your Rights

Depending on your location (e.g., EU under GDPR, California under CCPA), you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your data.

  • Request deletion of your data.

  • Opt out of marketing communications.

To exercise these rights, contact us at support@velvetica.studio

8. Data Security

We implement industry-standard security practices (encryption, secure storage, limited access) to protect your data.
However, no online system is 100% secure, and we cannot guarantee absolute security.

9. Third Party Links

Our website may contain links to third-party services or platforms. We are not responsible for their privacy practices. Please review their policies separately.

10. Children's Policy

Our services are not directed to individuals under 16. We do not knowingly collect information from children.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact us.

For any questions about this Privacy Policy or your personal data, please contact us:

📩 Email: support@velvetica.studio
🌐 Website: velvetica.studio